Job Description

Practice Manager

Northwest Animal Care Hospital is seeking an experienced and dedicated Practice Manager to join our team as part of the Thrive Pet Healthcare community. At Northwest Animal Care- We’re proud to provide exceptional medical care while fostering an environment built on teamwork, empathy, and growth. You’ll experience the warmth and connection of a locally rooted hospital with the support and resources of a nationwide network.

About the Role

The Practice Manager plays a key leadership role in the hospital, driving operational excellence while supporting a positive and collaborative team culture. This position is ideal for a strong leader who enjoys combining business acumen with people leadership—ensuring smooth operations, engaged team members, and excellent client experiences.

What You’ll Do

• Lead and mentor hospital staff through hiring, training, and performance development
• Partner with hospital leadership and Thrive finance teams to prepare and manage budgets
• Monitor and analyze key performance indicators to drive success
• Oversee scheduling, workflows, and hospital operations for maximum efficiency
• Maintain safety, compliance, and inventory systems
• Promote teamwork, accountability, and continuous improvement across all levels

About You

• 3+ years of hospital management or supervisory experience in veterinary medicine
• Bachelor’s degree in business or equivalent experience (CVPM preferred)
• Strong leadership and communication skills
• Experience managing budgets and reviewing P&L statements
• Ability to analyze data and make sound operational decisions
• A genuine passion for client service, team development, and high-quality patient care

Compensation

$75,000 – $100,000 annually, commensurate with experience and qualifications.

Why You’ll Thrive Here

Thrive Pet Healthcare offers an industry-leading benefits package designed to support every aspect of your well-being—mental, physical, and financial. Benefits include:

• Comprehensive health, dental, and vision insurance
• 401(k) with employer match and immediate eligibility
• Paid time off, including 8 weeks of full-pay parental leave
• Bereavement leave for both humans and pets
• Paid time off for new pet adoptions
• Continuing education and career development through ThriveU and paid CE time
• Mental health resources through Lyra Health (24/7 access to therapy and coaching)
• Employer-subsidized backup and ongoing care for children, adults, and pets
• Pet perks including free exams and discounts at Thrive locations
• Opportunities for career advancement within our nationwide network

At Thrive Pet Healthcare, we believe in empowering our people and celebrating what makes each of us unique. We are committed to creating an inclusive and supportive environment where everyone belongs.

Learn more about Northwest Animal Care and our mission to elevate care for pets, people, and the profession.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Who We Are Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care. Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way. We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.

• Service – delivering exceptional service
• Empathy – leading with care
• Accountability – achieve meaningful outcomes
• Joy – be a source of light
• Exploration – learn to fuel growth
• Team – connect for success

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